800.273.5263 | 937.849.1101 | M-TH 7:30-4:30 FR 7:30-12 EST | Email
 

Retail FAQ

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What kind of art do you sell?

We sell open edition reproduction prints and canvas giclees of original artwork. We offer floral, landscape, still life, photomats, folk/primitive, game room, photography and a variety of looks that depict “The Trends of Today”. Our paper prints are printed on high quality 100 lb. paper and canvas giclees are printed on the highest weight canvas.

 

Can I order online?

Yes, you can place orders quickly and easily on our website.  Please note:  Retail orders are processed at retail price.  Discounted pricing on our website is only available to wholesale accounts.

 

How much does shipping cost?

Free standard ground shipping within the continental U.S. applies to all retail orders over $49.99 (please note:  standard shipping charges apply for wholesale orders). Shipping on retail orders $49.99 and under will be charged a flat rate of $7.95 (please note:  standard shipping charges apply for wholesale orders). Overnight shipping is available (for paper print orders only) within the continental U.S. at a flat rate of $30.00.

 

How long will it take to receive my order?

Orders generally ship within 1-2 business days. Please allow 6-10 days to receive your order via standard FedEx Ground shipping.

 

What payment options are available?

We accept Visa, MasterCard, Discover.

 

What is the return policy?

All sales are final on personalized prints and canvas giclees.  For other items, if for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive either a free replacement or full refund (less shipping costs). To return items, please pack them securely in the original tube and contact a customer service representative at (800) 273-5263 to process your request.

 

How often do you come out with new images?

We print new images frequently, so check back often.

 

Can I buy framed prints?

We do not offer framed prints at this time. Please contact your local frame shop to have your Penny Lane prints framed. 

Or Click Here for framing options from Fulcrum’s Gallery.

 

Do you sell anything other than prints?

We sell prints and canvas giclees. Though our images have been licensed on a variety of products, other companies produce these items. Penny Lane does not sell any of those products.

Is it safe to order online?

Yes. When you place your order online you are in a secure site. Rest assured, your information is safe.

How do I ship to an address other than my billing address?

Upon checkout you will be given the option of shipping to a different address.

 

Can I cancel an order after it’s been placed?

You may cancel an order if you do so before the package is shipped from our warehouse. Orders for personalized prints and canvas giclees must be cancelled before your order is printed.

 

Do you offer wholesale discounts?

Yes, we do offer a discount for wholesale accounts. Please contact one of our friendly sales representatives at 1-800-273-5263 for more information.

 

How will my prints be shipped?

Our standard shipping is FedEx Ground.

 

Can I order express shipping?

Yes, you will be given the option to upgrade to express shipping upon checkout.

 

What are your international shipping rates?

Please contact a sales representative for international shipping information. info@pennylanepublishing.com or 1-937-849-1101. All international orders must be placed via telephone, fax or e-mail. We accept U.S. currency only.

 

How will my order be packed?

Our dedicated team of print packing engineers will pack your order. All retail orders are shipped flat, between layers of cardboard. Larger prints will be shipped in sturdy tubes. If your order is damaged during shipping please keep all packaging materials and call us immediately to resolve the problem.

 

Will my package be insured?

Yes, every order is automatically insured.

 

Can I ship to a P.O. box?

We are unable to ship to P.O. boxes. Please provide a street address for delivery.

 

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